Gaming should be fun — and Plytime is committed to keeping it that way. We take responsible gaming seriously because we care about the well-being of every player on our platform. Whether you're in Manila, Cebu, Davao, or anywhere in the Philippines, we want you to play smart, play safe, and always stay in control.
At Plytime, we believe that online gaming is a form of entertainment — like watching a movie or going out with friends. It should never be seen as a way to earn income, solve financial problems, or escape from personal difficulties. When gaming stops being fun and starts feeling like a compulsion, that's when it becomes a problem.
Problem gambling is a real concern in the Philippines, and Plytime takes its role in preventing gambling-related harm very seriously. We work within the framework set by PAGCOR (Philippine Amusement and Gaming Corporation) and follow responsible gaming best practices to protect our players at every step.
This page outlines the tools, resources, and policies Plytime has in place to help you stay in control of your gaming activity. We encourage every player — whether you're a casual weekend gamer or a regular — to read through these resources and use the tools available to you.
Plytime gives every registered player access to a full suite of responsible gaming tools — available directly from your account settings at any time.
Set a daily, weekly, or monthly cap on how much you can deposit into your Plytime account. Once your limit is reached, no further deposits are accepted until the period resets. You can lower your limit instantly, but increases take 7 days to take effect — giving you time to reconsider.
Define the maximum amount you are comfortable losing within a set time period. When your loss limit is reached, Plytime will automatically prevent further gameplay for that period. This tool is especially useful for players who want a hard financial boundary while they enjoy the games.
Set a maximum session duration so that Plytime automatically logs you out after a defined period of play. You'll receive a warning notification before your session ends. This helps prevent the kind of extended, uninterrupted play sessions that can lead to poor decision-making and overspending.
Enable periodic pop-up reminders that show you how long you've been playing and how much you've spent or won during your current session. These reality checks are a gentle nudge to pause, reflect, and decide whether you want to continue — or call it a day.
Take a short break from gaming without permanently closing your account. A cool-off period temporarily suspends your access to the Plytime platform for a period of your choosing — from 24 hours up to 6 weeks. During this time, you cannot log in, deposit, or place bets.
If you feel that gaming has become a serious problem, you can request a full self-exclusion from Plytime. This permanently closes your account for a minimum period of 6 months, up to 5 years or permanently. During self-exclusion, you will not receive any marketing communications from Plytime.
Problem gambling can develop gradually and is often hard to recognize from the inside. The questions on the right are based on internationally recognized screening tools used by gambling support organizations. Be honest with yourself — no one else can see your answers.
If you answer "yes" to two or more of these questions, we strongly encourage you to use Plytime's responsible gaming tools and consider reaching out to a professional support organization.
Have you ever spent more money on gambling than you originally planned or could afford to lose?
Have you ever felt the need to bet more and more money to get the same level of excitement?
Have you tried to cut back or stop gambling but found it difficult or impossible to do so?
Do you find yourself thinking about gambling frequently — replaying past sessions or planning your next one?
Have you ever gambled to escape stress, anxiety, depression, or problems at home or work?
Have you ever chased losses — continued gambling after losing in an attempt to win back what you lost?
Have you lied to family members, friends, or colleagues about how much time or money you spend on gambling?
Has gambling ever caused serious problems in your relationships, finances, work, or studies?
Requesting self-exclusion is straightforward and takes only a few minutes. Once activated, it cannot be reversed until the exclusion period ends — this is intentional, to protect you during a vulnerable time.
Visit Plytime and log in using your registered email and password. If you are having trouble logging in, contact support immediately.
Click on your profile icon in the top-right corner and select "Account Settings" from the dropdown menu.
Navigate to the "Responsible Gaming" tab within your account settings. All player protection tools are listed here.
Select "Self-Exclusion" and choose your preferred exclusion period — 6 months, 1 year, 3 years, 5 years, or permanent.
Review the terms of your self-exclusion and confirm. Your account will be suspended immediately and you will receive a confirmation email. Marketing communications will stop within 24 hours.
Problem gambling doesn't always look the same for everyone. Here are some common warning signs to watch out for — in yourself or someone you care about.
Continuing to play after significant losses in an attempt to "win it back" — a pattern that almost always leads to deeper losses.
Using borrowed money, credit, or funds meant for bills, rent, or family needs to fund gambling activity.
Missing work, school, or family obligations because of time spent gambling or recovering from gambling sessions.
Hiding gambling activity from family or friends, lying about wins and losses, or feeling shame and guilt after playing.
Feeling irritable, anxious, or depressed when not gambling, or using gambling as the primary way to manage negative emotions.
If you or someone you know is struggling with problem gambling, professional help is available in the Philippines. Reaching out is a sign of strength, not weakness.
PAGCOR (Philippine Amusement and Gaming Corporation) operates a responsible gaming program that includes player education, self-exclusion registries, and support referrals. Players can contact PAGCOR directly to register for the national self-exclusion list, which covers all PAGCOR-licensed gaming operators including Plytime.
The National Center for Mental Health (NCMH) in Mandaluyong City provides mental health services including counseling for behavioral addictions such as problem gambling. Their crisis hotline is available for Filipinos who need immediate support. Contact details are available on the NCMH official website.
Gamblers Anonymous (GA) is a fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling problem. GA meetings are held in Metro Manila, Cebu, and other major cities across the Philippines.
Our dedicated player support team is trained to handle responsible gaming concerns with sensitivity and confidentiality. If you want to discuss your gaming habits, activate a limit, or request self-exclusion, reach out to us at [email protected]. We respond within 24 hours.
The Department of Health (DOH) Philippines runs a mental health program that includes community-based support for behavioral health issues. Regional hospitals in Manila, Cebu, Davao, and other cities have mental health units that can provide referrals and counseling services for problem gambling.
Most players on Plytime enjoy gaming responsibly. Here are some practical habits that help keep gaming fun and under control.
Decide how much you are comfortable spending before you open the app. Treat it like a night out — once the budget is gone, the session is over. Never play with money you cannot afford to lose.
Step away from the screen every 30–60 minutes. Grab a snack, stretch, or chat with someone. Breaks help you stay clear-headed and make better decisions when you return.
Losing streaks are a normal part of gaming. Accept them and walk away rather than increasing your bets to recover losses. Chasing losses is one of the most common paths to problem gambling.
Avoid gaming when you're stressed, upset, tired, or under the influence of alcohol. Emotional states impair judgment and can lead to impulsive decisions you'll regret later.
Gaming should be one of many activities in your life — not the main one. Make sure you're also spending time with family, friends, and other hobbies. A balanced lifestyle is the best protection against problem gambling.
Many Filipino players fund their Plytime accounts via GCash or PayMaya. Set spending limits directly in those apps as an additional layer of control — on top of the limits available in your Plytime account settings.