Your privacy matters to us. This Privacy Policy explains exactly what personal data Plytime collects, why we collect it, how we use and protect it, and what rights you have as a player on our platform. We believe you deserve full transparency — no fine-print surprises.
These cards summarize the key points of our Privacy Policy. They are not a substitute for reading the full policy below, but they give you a quick picture of our commitments.
Plytime collects only the personal data necessary to operate the platform and comply with Philippine law. This includes registration details (name, date of birth, email, mobile number), payment information, identity verification documents, and gameplay activity. We do not collect data we do not need.
All data transmitted between your device and Plytime is encrypted using TLS 1.3. Sensitive data at rest is encrypted using AES-256. Access to personal data is restricted to authorized personnel on a strict need-to-know basis. Plytime undergoes regular security audits to maintain the integrity of its data protection systems.
Plytime does not sell your personal data to third parties. We share data only with trusted service providers necessary to operate the platform (payment processors, KYC verification providers), with PAGCOR and other regulators as required by law, and with law enforcement agencies when legally compelled to do so.
Under the Philippine Data Privacy Act of 2012 (Republic Act 10173), you have the right to access, correct, and request deletion of your personal data. You also have the right to object to certain types of processing and to withdraw consent where processing is consent-based. Plytime will respond to all data rights requests within 15 business days.
Plytime uses essential cookies to keep your session active and secure, and analytics cookies to understand how players use the platform so we can improve it. We do not use third-party advertising cookies. You can manage your cookie preferences through your browser settings at any time.
Plytime retains your personal data for as long as your account is active and for a minimum of five years after account closure, as required by Philippine anti-money laundering regulations. Data that is no longer required is securely deleted or anonymized in accordance with our internal data retention schedule.
1.1 Plytime is committed to protecting the privacy and personal data of all players who use our online gaming platform. We understand that trust is the foundation of any good relationship — and that trust starts with being transparent about how we handle your information.
1.2 This Policy explains what personal data we collect from you, the purposes for which we process it, the legal bases on which we rely, how long we keep it, who we share it with, and what rights you have in relation to your data.
1.3 Plytime acts as the Personal Information Controller in respect of all personal data collected through the Platform, as defined under the Data Privacy Act of 2012. Our designated Data Protection Officer (DPO) can be contacted using the details provided in Section 13 of this Policy.
1.4 This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, which together form the complete framework governing your use of the Plytime platform.
2.1 Plytime collects the following categories of personal data:
| Category | Examples |
|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID number, nationality |
| Contact Data | Email address, mobile number, residential address (city/province) |
| Financial Data | GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank), transaction history |
| Verification Data | Copies of government-issued ID, selfie photographs submitted for KYC verification |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps |
| Usage Data | Games played, bet amounts, win/loss history, session duration, feature interactions |
| Communications Data | Records of support chat, email correspondence, and any complaints submitted to Plytime |
2.2 Plytime does not collect sensitive personal information as defined under the Data Privacy Act (such as health data, political opinions, or religious beliefs) unless specifically required by law or with your explicit consent.
3.1 Plytime collects personal data through the following means:
3.2 Where we collect data from third-party sources, we ensure that those third parties have a lawful basis for sharing the data with us and that appropriate data-sharing agreements are in place.
4.1 Plytime processes your personal data for the following purposes and on the following legal bases:
5.1 Plytime does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your data only in the following limited circumstances:
5.2 Plytime will never share your personal data with third-party advertisers or data brokers.
6.1 Plytime uses cookies and similar tracking technologies to operate and improve the Platform. The following types of cookies are used:
6.2 Plytime does not use third-party advertising cookies or cross-site tracking technologies. We do not participate in behavioral advertising networks.
6.3 You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. Instructions for managing cookies are available in the help section of most major browsers.
7.1 Plytime implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
7.2 While Plytime takes all reasonable steps to protect your data, no system is completely immune to security risks. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.
8.1 Plytime retains your personal data for as long as your account remains active and for a minimum period after account closure as required by applicable Philippine law. The following retention periods apply:
8.2 At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymized. Anonymized data may be retained indefinitely for statistical and analytical purposes, as it can no longer be linked to any individual.
9.1 Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights in relation to your personal data held by Plytime:
9.2 To exercise any of the above rights, please contact our Data Protection Officer using the details in Section 13. Plytime will respond to all data rights requests within fifteen (15) business days of receipt. We may need to verify your identity before processing your request.
10.1 The Plytime platform is strictly for individuals aged 21 years and above, in accordance with Philippine gaming regulations. Plytime does not knowingly collect personal data from persons under the age of 21.
10.2 If Plytime discovers that personal data has been collected from a person under 21 years of age, the account will be immediately suspended, the data will be deleted (subject to any legal obligations to retain evidence of the breach), and the matter will be referred to PAGCOR and relevant authorities as appropriate.
10.3 If you are a parent or guardian and believe that your child has registered on the Plytime platform, please contact us immediately using the details in Section 13 so that we can take prompt action.
11.1 Plytime primarily stores and processes personal data within the Philippines. In some cases, data may be transferred to or processed by service providers located outside the Philippines — for example, cloud infrastructure providers or KYC verification platforms that operate internationally.
11.2 Where personal data is transferred outside the Philippines, Plytime ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Data Privacy Act of 2012. These safeguards include contractual clauses approved by the National Privacy Commission and, where applicable, adequacy assessments of the recipient country's data protection framework.
11.3 Plytime will not transfer your personal data to a country or territory that does not provide an adequate level of data protection without your explicit consent or without implementing appropriate contractual safeguards.
12.1 Plytime reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.
12.2 Where changes are material — meaning they significantly affect your rights or how we process your data — Plytime will notify registered players by email or through a prominent notice on the Platform at least 7 days before the changes take effect.
12.3 Your continued use of the Plytime platform after the effective date of any amendment constitutes your acknowledgment of the revised Policy. If you do not agree with the revised Policy, you may close your account in accordance with the Terms & Conditions.
12.4 We encourage you to review this Policy periodically to stay informed about how Plytime protects your personal data.
13.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by Plytime, please contact our Data Protection Officer (DPO).
13.2 You may reach the Plytime DPO by email at: [email protected]
13.3 For general support inquiries unrelated to data privacy, you may contact our player support team at: [email protected]
13.4 Plytime will acknowledge receipt of all data privacy requests within 48 hours and will provide a substantive response within fifteen (15) business days. Complex requests may require additional time, in which case we will notify you of the expected timeline.